TERMS AND CONDITIONS
Fees for treatment are due on the day the treatment is provided. We do not operate an account in an arrears facility. In some circumstances, we reserve the right to request payment in advance for certain treatments. Payment methods accepted are:
– Debit/Credit Card including American express
– BACS payment by arrangement (only on side of the facility)
MLB Dentysta Ltd does not accept any payments by cheque.
Please note that unpaid accounts are routinely referred to a Debt Collection Agency or the Small Claims Court, and we reserve the right to recover all costs incurred in doing so.
Cancellations and Failed Appointments:
We require a minimum of 48 hours notice for cancellation of any arranged appointment. When we schedule an appointment for a patient, we are booking the surgery time off for that patient’s treatment. Failure to give the appropriate notice of cancellation will result in a pre-appointment deposit being charged next time. Failed Appointment deposit must be settled before any other appointment is offered. We will ask to make the payment before we schedule the appointment.
If you do not cancel /rearrange your appointment up to 48 hours before the date of the appointment is due – the deposit will not be refundable. Please note that we cannot accept notice of cancellation by email, text message, or answer phone message, as these are not screened daily.
Continuity of Care
It is our policy for each patient to see the same dentist on a continuing basis, to provide continuity of care. Patients may choose which dentist they would prefer to see routinely. If, for any reason, a patient’s dentist is not available when required, then arrangements will be made for the patient to see someone else within the practice for that time. Changing dentists within the Practice on a permanent basis can be arranged upon written request with the surgery’s agreement.
Appointments, late cancellation or missed appointments
MLB Dentysta Ltd reserves the right to charge a pre appointment deposit fee, in the event of a missed appointment or an appointment cancelled with less than 24 hours notice.
It is very important that you give a full medical history and details of any medication you take. Should these change in any way, it is very important for you to tell your Dentist/Doctor. It is the patient’s responsibility to inform the clinic of any changes in either personal details and/or their medical history.
At MLB Dentysta Ltd we always take complaints about any aspects of our services very seriously, in order to ensure that every patient has only the very best experience at all times.
Complaints can be made in writing or via email, by the patient or by an authorised person on the patient’s behalf. Every complaint will receive immediate written/email acknowledgment, and the Management will strive to resolve the complaint within a quick, reasonable period of time (usually about 28 days). If a complaint is about any aspect of clinical care or associated charges it will normally be acknowledged by the Management team and then referred to the treating Dentist.
No tolerance/Abuse policy
Any abuse towards our doctors and staff, loud, disorderly, drunken, agressive behaviour, persistent missing and late cancellation of appointments (after multiple warnings) will not be tolerated. In these situations, MLB Dentysta Ltd reserves the right to refuse treatment and admission.
Data Protection Act
We store all patient personal details in secure key locked cabinets, in accordance with the Data Protection Act. All clinical notes, digital radiographs, digital photographs etc remain in the property of MLB Dentysta Ltd. Copies of notes, radiographs and photographs can be made available on request.
We are committed to protecting your privacy when dealing with your personal information. When using this website or attending our practices, you may be asked to provide information by which you can be identified, but you can be assured it will only be used in accordance with this privacy statement.
No personal details will be passed on to third parties nor shared with companies / people outside of the company other than our subcontractors: Platforma iGabinet, and doctors working on a self-employment basis.
In accordance to General Data Protection Regulation (GDPR), prior to your appointment at the clinic, you will be asked to consent to:
-a treatment offered by the doctor
-processing and storing your data by the clinic and its subcontractors
By completing our registration form, you agree to receive text messages or emails from us regarding, among other things, the services offered or available dates. You can unsubscribe from text messages at any time by sending a STOP message and from subscriptions by clicking on the appropriate button.
Your information will be kept purely for the maintenance of meeting the healthcare needs. All information given to MLB Dentysta Ltd will be kept completely confidential. No information will be passed to any third party, without your written consent – it also applies to sharing your medical records with your NHS GP. Your consultation will happen in a closed room and chaperones will be available when required. We will explain the treatment, aftercare and any risk to you thoroughly and ask for your signature on the consent form prior to any treatment being carried out.
MLB Dentysta Ltd t/a Mój Lekarz w Bury
84 Hollow Road
Bury St Edmunds